Privacy Policy

TrustBoon respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how TrustBoon collects, uses, stores, protects, and shares personal information when you visit our website, create an account, list a business, submit a review, contact a business, or use our platform features.

We aim to handle personal information in accordance with Uganda's Data Protection and Privacy Act, 2019, applicable regulations, and other relevant laws.

TrustBoon is responsible for personal information processed for the operation and management of its platform, subject to applicable law.

For privacy-related questions or requests, contact:

The legal name and registered address of the entity operating TrustBoon should be added here if different from the business name and contact details above.

The information collected depends on how you use TrustBoon and which features you access.

TrustBoon may use personal information to:

• Create and manage user accounts.
• Publish and maintain business listings.
• Enable business discovery and direct customer contact.
• Review business verification requests and investigate suspicious listings.
• Display reviews and ratings.
• Generate and manage business QR codes.
• Provide dashboards, analytics, and lead-management tools.
• Respond to enquiries and provide customer support.
• Detect fraud, spam, abuse, and security incidents.
• Maintain, troubleshoot, and improve our platform.
• Communicate important service updates.
• Meet applicable legal, regulatory, and recordkeeping obligations.

We will not use personal information for an unrelated purpose unless permitted by law or supported by an appropriate legal basis.

Depending on the circumstances, we may process personal information where:

• You have provided valid consent.
• Processing is necessary to provide a service you requested or perform an agreement with you.
• Processing is necessary to comply with a legal obligation.
• Processing is authorized by applicable law.
• Another lawful basis recognized under applicable Ugandan law applies.

Where processing relies on consent, you may withdraw your consent, subject to applicable legal requirements and the consequences explained when the information was collected.

TrustBoon is designed to make business information discoverable.

Information submitted for public display, such as a business name, business contact number, business location, profile description, and customer reviews, may be visible to website visitors and accessible through search engines or other services.

Before submitting information, consider whether it is appropriate for public display and ensure you are authorized to publish it.

If a public listing contains personal information that should not be displayed, contact us so we can review the request in accordance with applicable law.

We may share personal information in the following circumstances:

We do not sell personal information to advertisers. We do not share information with third parties for their independent marketing purposes unless permitted by law and supported by any required consent.

TrustBoon may link to or integrate with third-party services, including WhatsApp, external business websites, hosting providers, or analytics tools.

Those providers may collect or process information under their own privacy policies and terms.

TrustBoon does not control the independent privacy practices of third parties. Please review their policies before using their services.

TrustBoon may use essential cookies or similar technologies to support account login, maintain sessions, protect security, remember preferences, and operate website features.

If analytics or advertising technologies are used, they should be disclosed here with details of the providers, information collected, purposes, and available controls.

You can manage cookies through your browser settings. Blocking essential cookies may prevent some parts of the website from functioning correctly.

Where required, TrustBoon will obtain consent before using non-essential cookies or similar technologies.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure authentication practices, system monitoring, restricted staff access, and appropriate safeguards provided by our service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Users should protect their passwords and avoid sending confidential information through public reviews or unsecured channels.

If a personal data incident occurs, TrustBoon will respond and provide any notifications required by applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal obligations.

Retention periods may depend on the type of information, the purpose of processing, account status, security needs, dispute resolution, and applicable recordkeeping requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, unless retention is legally required or otherwise permitted.

Closing an account may not immediately remove information that must be retained for legitimate legal, security, or administrative purposes.

Some service providers may store or process information outside Uganda.

Where personal information is transferred internationally, TrustBoon will take steps required by applicable law, including using appropriate safeguards and meeting any applicable transfer requirements.

Information may be subject to the laws of the country in which it is processed.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to or request the restriction of certain processing.
• Request that certain processing be stopped where provided by law.
• Raise concerns about how your personal information is handled.
• Submit a complaint to the relevant Ugandan data protection authority.

To make a request, email info@trustboon.com with the subject line Privacy Request and describe what you would like us to do.

We may need to verify your identity before responding. We will respond within the time limits required by applicable law. Some requests may be limited where the law permits or requires us to retain or process the information.

TrustBoon is intended for general business discovery and professional use, not for the collection of children's personal information without appropriate safeguards.

If you believe a child has provided personal information to TrustBoon in circumstances that are not permitted by law, please contact us so we can review the matter and take appropriate action.

We will handle information relating to children in accordance with applicable legal requirements.

We may send essential service messages concerning account security, verification, changes to the platform, or other important matters.

Where we send promotional or marketing communications, we will comply with applicable law and obtain consent where required. You may opt out of promotional messages using the available unsubscribe method or by contacting us.

Opting out of marketing does not necessarily stop essential service or security communications.

We may update this Privacy Policy when our platform, data practices, or legal obligations change.

The latest version will be published on the website with its effective date. If a material change requires additional notice or consent under applicable law, we will take the necessary steps.

For privacy questions, access requests, corrections, complaints, or other data protection concerns, contact:

Please include enough information for us to understand your request, but do not send passwords or unnecessary sensitive information by email.